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Posts Tagged ‘survey’

VPSI’s 2010 Customer Satisfaction Survey Results

January 26th, 2011 1 Comment
By Steve Pederson, VPSI’s Vice President Fleet & Risk Management

By Steve Pederson, VPSI’s Vice President Fleet & Risk Management

Each fall/winter VPSI conducts customer satisfaction surveys of our drivers, riders, and influencers. This past year (Oct/Nov 2010) we surveyed more than 4,000 drivers and about 11,000 riders. The report card is now in: The response rate was great! Thank you very much for sharing with us how you feel about our products and services.

Here are some interesting facts from our survey:

•    64% of VPSI riders have been in a vanpool for more than two years.
•    72% of our drivers have been driving in a vanpool for more than two years.
•    When asked how did you commute before vanpooling with VPSI, 7% said they used some form of public transit and 93% either drove alone, carpooled, rode a vanpool, or used some other commute mode.
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Posted in Polls, Transportation Cost Savings, Vanpool | 1 Comment »

Congratulations to Our 2009 Customer Satisfaction Survey Winners!

March 5th, 2010 0 Comments
GP Winner

From left to right: Grand Prize Winner Rhonda (Guenther) Nickle, VPSI’s Dawn Mayfield and SRP's Transportation Coordinator Juana Hernandez posing in front of SRP's Information Systems Building.

VPSI completed customer satisfaction surveys for 2009 in December. We surveyed three important customer groups; drivers, riders and influencers. As an incentive to complete the surveys we held a giveaway prize contest for all respondents.

From the group of drivers and riders, three prize winners were randomly drawn. The grand prize was a wide screen HDTV. From the group of influencers, eight winners were randomly chosen to receive prizes. Read More

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Posted in Commuting, Green Employee Benefits, Riders and Drivers | No Comments »