Van Pools Blog

By Emmanuel Echeverria
VPSI Account Executive

El Paso, Texas — For the past few weeks we’ve been working with a client at a local Texas penitentiary. One of the vans needed minor repairs and I closely oversaw the process from the time it was reported. One of our local service shops worked on the vehicle and, when it was ready, I notified the primary and alternate drivers, delivered the van back to the group and exchanged out the loaner vehicle.

Later that day, at around 4:30 pm I received a call; the caller (Griselda) sounded worried as she explained her situation. She believed her personal keys might have been left in the loaner van. I offered to step outside and check, and sure enough, her keys were there. I called her back to tell her our hours, but the group had long passed our office. Since I live on the side of town they were heading, I offered to meet them and give Griselda her keys. I headed out to the strip mall where Griselda’s car was parked to find her and another rider standing in the cold waiting for me.

I arrived at the office two days later to find our Project Manager with two sweet boxes, yes.. delicious Krispy Kreme doughnuts! Griselda took the time get up early, buy and deliver the sweets in show of appreciation. It really made our day here at the office. We strive for customer service satisfaction, so for one of them to go out of their way was a true rewarding feeling. A true key to sweets!